Privacy Policy

This privacy policy is to clarify how the user's data is handled by asknet AG when asknet AG's website www.asknet.com is visited. Disclosure is to be provided about what information is stored and how the use of the data occurs. This webpage contain links to other web sites. asknet AG accepts no responsibility for the privacy measures of these web sites or for any collection of data, even if asknet's name or logo appears on these pages. Their privacy policies, which the user should read through carefully, apply, because they differ from those of asknet AG. This privacy policy applies only to the web site www.asknet.com. 

Any access to this web site and any retrieval of a file stored on the page is logged. The record serves internal system and statistical purposes. The following are logged: Name of the file retrieved, date and time of the retrieval, quantity of data transmitted, notice of successful retrieval, web browser and requesting domain. These data are used exclusively for the improvement of our offerings and permit no inference of the identity of the user.

We store and make use of your data when you contact us by phone, e-mail or via our contact form, or convey any information to us by any other means and transmit your personal data to us for that purpose.

Temporary cookies are used on asknet AG web sites in order to ensure a flawless process. These cookies contain no personal information and are retained within the web browser only temporarily. The cookies are deleted after the browser is closed. These cookies are not saved on the hard drive. Most web browsers accept cookies automatically. If difficulties arise with the use of the web pages, the settings in the browser should be verified for the acceptance of cookies. 

Newsletter
User may register on this web site to receive newsletters from asknet AG. asknet AG sends newsletters only if the user have granted corresponding consent. In order to protect user’s interests, the consent is limited to the particular, specifically indicated purposes, and can be later revoked by the user at any time by clicking the "unsubscribe" link included at the end of each promotional e-mail. User will then receive no additional promotional information messages. 

Right to information
The user has a right to information free of charge with respect to all data stored by asknet AG about the customer, and a right to correct, block and delete his data, as the case may be.

Data security
asknet AG uses "Secure Socket Layer" technology (SSL) for the transmission of the data. All information sent using this method are encrypted before they are transmitted. As a result, the information cannot be read by unauthorized persons during transmission. asknet AG secures the systems using technical and organizational measures against loss, destruction, access, modification or dissemination by unauthorized persons. Access to the customer account is possible only after entering the customer's personal password.

Companies with which asknet AG collaborates may be located in the United States of America or in another country outside of the European Economic Area (EEA). The United States, as well as other countries that are not part of the European Economic Area (except a few recognized States such as the Switzerland, Argentina and Canada) does not have as high of a level of data protection as the States of the European Economic Area. In order to ensure permissible and safe data transfers and processing, asknet AG will take measures as e.g. concluding EU standard contractual clauses or other arrangements appropriate to the case of cooperation with companies from such countries.

Information regarding the use of Chat-Software by Userlike
This website uses Userlike, a live chat software provided by Userlike UG. Userlike uses "Cookies", text files placed on your computer, enabling you to have personal real-time chats on this website. The data collected won't be used to identify a visitor personally and neither will it be aggregated with any personal data of this user."

Dissemination of anonymized data
In addition, asknet AG collects and processes anonymized usage data for purposes of market research and to tailor the internet presence to market demand. Anonymized IP addresses are used when doing so. To the extent that the user does not desire the collection, storage and processing of anonymized, non-personal usage data, he can object to the same: privacy@asknet.com. 

These data are disseminated to the manufacturer of the respective product and to the respective service provider. The identity of the user remains anonymous during such use of non-personal data or dissemination for the collection of statistics and creation of reports, for example. 

All of our contractual partners are obligated to treat personal data confidentially. The contractual partners have access to personal data only to the extent it seems necessary for the proper fulfillment of the obligations of asknet AG. 

For questions regarding the collection, processing or use of your personal data, for information, reports, blockage or deletion of data, and for the revocation of granted consent, please contact:

asknet AG
Privacy Contact
Vincenz-Priessnitz-Str. 3
76131 Karlsruhe
eMail: privacy@asknet.com